Privacy Policy

Introduction

Welcome to Lumina Rift Quantor Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and payment information
• Reservation Information: Check-in/check-out dates, room preferences, special requests, and guest history
• Usage Information: Website activity, IP address, browser type, and device information
• Communication Records: Correspondence with our staff, feedback, and survey responses
• Marketing Preferences: Your communication preferences and interests

How We Use Your Information

We use your information for the following purposes:

• Processing reservations and managing your stay
• Providing customer service and support
• Personalizing your experience and improving our services
• Processing payments and preventing fraud
• Sending promotional offers and marketing communications (with your consent)
• Complying with legal obligations and regulations
• Conducting business analysis and operational improvements

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with our operations (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for sharing
• Emergency Situations: To protect health, safety, or legal rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for online transactions
• Secure servers and firewalls
• Access controls and staff training
• Regular security assessments
• Compliance with industry standards (PCI DSS for payment data)

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your information

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can control cookie preferences through your browser settings.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing services

Guest records are typically retained for 7 years after your last stay, or as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.